Terms & Conditions of Sale
1.1 All prices exclude GST. GST is payable by the customer in addition to the price at the time of payment.
1.2 The company will provide a tax invoice at the appropriate time unless otherwise specified by the customer.
2.1 Credit will be granted at our discretion to approved customers and the following terms for payment will then apply. Otherwise goods must be paid for at the time of order.
2.2 Payment at net invoice price must be made no later than 30 days from the date of statement. No discount will be allowed for early payment.
2.3 We reserve the right to charge interest at the rate of 1.5% per month from the due date until paid.
2.4 If the customer fails to make any payment at the due time we shall be entitled to suspend or cancel work or despatch on other orders outstanding from the customer without prejudice to our rights to receive payment for the work already carried out and to recover the sum unpaid on any previous order.
2.5 Alliance Paper may recover from the customer any dishonoured cheque, debt collection, legal fees or other costs or expenses incurred recovering any amounts outside these trading terms.
2.6 Payment by credit card will incur a 1.8% surcharge on top of the invoice total. AMEX is not accepted.
3. Freight Policy
3.1 Freight charges are calculated based upon weight, dimensions and destination. Surcharges may apply for delivery to rural and remote areas.
3.2 We will make every effort to honour despatch dates quoted but accept no liability for any financial or other loss (whether direct or indirect) caused to the customer if the despatch is delayed.
3.3 The risk in the goods will pass to the customer when they are loaded onto the transport except when they are being delivered by our own transport in which case risk will pass on delivery of the goods to the place designated by the customer. Title of the goods remains with us until full payment is received.
3.4 When goods are stored at the request or due to the fault of the customer after the goods are ready for despatch, the customer shall pay all storage and other charges arising. Storage will be at the customer’s risk and will not entitle the customer to postpone payment of any sum due to us.
3.5 Claims for non-delivery or non-tender of the goods referred to in any invoice or advice note must be made to us within seven days from the date of the same. When part of the invoiced goods are received by the customer, the claim with respect to the goods not delivered or tendered must be made within three days of the receipt of the goods actually received, otherwise full complete and correct delivery shall be deemed to have been made.
3.6 Damage to goods while in transit at our risk and other discrepancies between invoice particulars and goods received must be reported to us within three days of the receipt of the goods otherwise no liability will be accepted by us.
3.7 Goods are despatched on or before the date of invoice and no responsibility is accepted for delays in transit.
4. Return of goods
4.1 Any goods that have been supplied in accordance with a customer’s order, but which are subsequently returned within 21 days, will only be credited provided that our written agreement to the return of the goods has been obtained and that the price at which the goods will be credited has been agreed to by both parties beforehand. To be eligible for credit returned goods must be undamaged and in original cartons. We reserve the right to charge a repacking fee where goods are deemed not suitable for resale.
5. Orders for Special Products
5.1 Quotations are made and orders accepted for special products on the basis that the quantities specified in the quotation or order are subject to any manufacturing shortfall or excess not exceeding +/-10% of the quantity specified being delivered and invoiced against the order. (500 rolls or less can vary +/-20% from original order quantity)
5.2 We cannot accept cancellation of order for goods made specifically to customer’s requirements.
6. Things You Should Know
6.1 We guarantee goods of our own manufacture against defective workmanship and materials for a period of six months from the date of despatch. We will replace, free of charge, any such goods or parts which are shown to have been defective in these respects when despatched to the customer, provided that the customer has not misused them in any way.
6.2 Term 6.1 represents the full extent of our liability in respect of supply of the defective goods any replaces any liability (including liability for negligence) that would otherwise apply by operation of Common law, statute or trade usage.
6.3 We will make every effort to ensure that our goods comply with descriptions of them given in our current publications, but no warranty or conditions as to fitness or particular purpose is to be implied in these terms.
6.4 Goods returned for claim under guarantee must be lodged within seven days of receipt of goods and will be accepted on the condition that should the guarantee claim be rejected then all costs incurred including transport to and from our factory and inspection will be to the customer’s account.
6.5 Claims for in-transit damage must be made immediately following receipt of goods at the delivery point.
6.6 The company reserves the right to replace goods that, in its opinion, are defective. If the company is of the opinion that the goods cannot be conveniently replaced, it may instead credit the purchaser with the price actually payable.
7. Minimum Order Quantities
7.1 All products listed in our offering have a minimum order quantity of the carton amount nominated against each product.
7.2 Minimum order quantities for printed products to be specified by the company at time of order placement.